Privacy Policy

I. Introduction

Welcome to GUID.AI.

This Privacy Policy explains how GUID.AI collects, uses, stores, shares, and protects your personal information during your use of the platform services, as well as how you may manage your information.

GUID.AI is a one-stop AI aggregation, creation, and access platform that currently supports or may support features such as AI chat, image generation, video generation, audio generation, Apps tools, the Inspiration Plaza, wallet top-ups, API access, creator revenue sharing, referral rewards, Skills/MCP integration, FAQs/online customer service, and more. The capabilities available may vary by site, version, page, or period. Please refer to the actual page display.

If you do not agree with all or part of this Privacy Policy, please stop registering, logging in to, or using the platform services.

II. Scope of Application

This Privacy Policy applies to the following service scenarios provided by GUID.AI:

Official website, web pages, console, and related frontend pages;
Registration, login, password recovery, email verification, third-party OAuth login, and account linking;
AI chat, image, video, audio, Apps tools, and work generation services;
The Inspiration Plaza, work publishing, purchasing, bookmarking, liking, sharing, and creator revenue features;
Wallet, top-up, spending, referral, and earnings-related features;
API, API Key, developer documentation, call logs, and Skills/MCP integration;
Announcements, FAQs, help center, online customer service, and related support services.

If a specific service has its own separate data-processing notice, authorization notice, or supplemental rules, those terms shall apply together with this policy. If there is any inconsistency, the notice for that specific service shall prevail.

III. Information We May Collect and Process

We follow the principles of lawfulness, legitimacy, necessity, and good faith, and process relevant information only where required to deliver product functions, perform contractual obligations, ensure security, meet compliance requirements, or where you have given your consent.

3.1 Account Registration and Login Information

When you register, log in to, or manage your account, we may process the following information:

Account profile information such as username, nickname, and avatar;
Email address, email verification code, and verification status;
Login password, password verification information, and login credentials;
Third-party login or account-linking information, such as public identity identifiers, nicknames, avatars, email addresses, or authorization details returned by platforms such as Google;
Login time, login IP, login device, login result, and records of abnormal login alerts.

Some of this information is used to complete registration and login, while some is used for risk control, security auditing, account recovery, troubleshooting, and customer support.

3.2 Identity Verification and Security Verification Information

When you register, log in, request a verification code, access a sensitive page, or trigger risk controls, we may process:

Human-verification results, such as Turnstile or similar verification information;
Risk identification information, such as request frequency, access source, device environment, and abnormal behavior indicators;
Security logs generated to prevent attacks, abuse, cheating, credential stuffing, and account theft.

3.3 Content Data You Voluntarily Submit

When you use AI services, publish content, or interact with the platform, the information you voluntarily submit or generate may include:

Chat inputs, prompts, attachments, system instructions, and context content;
Uploaded images, videos, audio files, documents, reference materials, and their metadata;
Generated results, edited results, task parameters, workflow parameters, model selections, and generation settings;
Publishing information such as work titles, covers, tags, descriptions, classifications, and prices;
Content posted to the Inspiration Plaza, work library, public pages, or share links;
Information you submit through online customer service, feedback, tickets, or FAQ inquiries.

Please carefully consider before submitting information involving others' privacy, trade secrets, unpublished sensitive materials, or information whose processing is restricted by laws or regulations, especially in scenarios involving model generation, public posting, share links, or API calls.

3.4 Wallet, Top-Ups, Orders, and Earnings Information

When you use wallet, top-up, spending, purchasing, or earnings-settlement features, we may process:

Top-up order information, payment status, order number, amount, time, and results returned by the payment channel;
Wallet balance, computing credit balance, spending records, billing details, and refund or reversal records;
Inspiration purchase records, creator revenue-sharing records, referral rebate records, and earnings records.

3.5 API and Developer Usage Information

When you use open interfaces, API Keys, or Skills/MCP integrations, we may process:

API Keys, key names, permission scopes, creation time, expiration time, and usage status;
Call time, call IP, request path, model name, token usage, response status, error information, and rate-limit information;
Request content and returned results submitted through APIs, Agents, IDEs, scripts, or automation tools;
Call logs and aggregated metrics recorded for billing, statistics, risk control, and troubleshooting.

3.6 Device, Log, and Runtime Information

To ensure service stability and security, we may automatically collect:

Basic environment information such as device type, operating system, browser type, language, time zone, and screen information;
IP address, access time, pages visited, referrer address, crash information, error logs, and performance logs;
Cookies, local storage, session identifiers, preference settings, and login status information.

3.7 Information Returned by Third-Party Services

If you log in through a third-party account, make a payment, complete email verification, or use upstream AI services, we may obtain necessary information from relevant partners, such as:

User identifiers, nicknames, avatars, and email addresses returned through OAuth authorization;
Order status, payment results, and reconciliation identifiers returned by payment channels;
Sending status and delivery results returned by email service providers;
Generated results, task status, usage information, and error status returned by upstream AI services.

IV. How We Use This Information

We process your information mainly for the following purposes:

To create your account, complete login, verify identity, recover passwords, and link or unlink third-party accounts;
To provide core services such as AI chat, images, videos, audio, Apps, work libraries, the Inspiration Plaza, and APIs;
To process orders, top-ups, spending, earnings settlements, referral rewards, and financial statistics;
To generate, store, display, recommend, synchronize, and retrieve works, inspiration, or public content within the scope you authorize;
To provide developers with API Key management, call records, usage statistics, rate control, and interface security;
To carry out troubleshooting, operational analysis, service optimization, user support, FAQ/customer-service responses, and issue diagnosis;
To perform risk identification, security protection, anti-cheating, anti-abuse measures, audit tracking, and compliance management;
To comply with laws and regulations, regulatory requirements, and the requirements of judicial or administrative authorities;
To use the information for other specific purposes where your authorization or consent has been obtained.

V. Special Notice Regarding AI Services and Forwarding to Upstream Models

GUID.AI is a platform for aggregating and accessing AI capabilities. In order to provide model calls, content generation, image/video/audio processing, Apps tool capabilities, or related API services, we may forward part of the content you submit to the relevant upstream model providers, cloud service providers, inference service providers, or tool service providers for processing.

In such scenarios, the information forwarded for processing may include:

Prompts, context, and conversation content you provide;
Images, videos, audio files, and reference files you upload;
Task parameters, model parameters, and workflow configurations;
The minimum necessary technical information required to complete the request.

Please note in particular:

Different models, different channels, and different upstream service providers may have different data-processing rules;
Some requests may require cross-network, cross-provider, or cross-border processing before results can be returned;
You should not submit highly sensitive content to models unless necessary, including identity documents, bank card numbers, account passwords, trade secrets, unauthorized private information of others, medical records, or minors' sensitive information;
For content you voluntarily submit for model processing, the platform may route, forward, cache, bill, log, and protect it within the scope necessary to provide the service.

VI. How We Share, Transfer, and Publicly Disclose Your Information

6.1 Sharing

We do not sell your personal information. We share necessary information only where required to provide the service, where permitted by laws and regulations, or where you have authorized us to do so, mainly including:

Sharing necessary authorization and linking information with third-party login service providers;
Sharing necessary order and payment information with payment service providers;
Sharing necessary sending information with email, SMS, notification, and verification-code service providers;
Sharing necessary technical data with cloud services, storage providers, CDNs, security providers, monitoring providers, and risk-control service providers;
Sharing data necessary to complete generation tasks with upstream AI models or tool service providers;
Providing information to competent authorities or relevant parties where necessary to comply with laws and regulations, regulatory inspections, judicial investigations, dispute handling, or the protection of rights and interests.

We will, where possible, require our partners to process your information only for the agreed purposes and within the necessary scope, and to adopt reasonable protection measures.

6.2 Transfer

In principle, we do not transfer your personal information to any company, organization, or individual. However, transfers may occur in the following circumstances:

Where we have obtained your explicit authorization or consent;
Where information is transferred due to a merger, division, restructuring, asset transfer, or business acquisition;
Where laws, regulations, or competent authorities require it.

If an information transfer occurs, we will require the new holder to remain bound by this policy. If the purpose or method of processing changes, we will notify you separately as required by law.

6.3 Public Disclosure

Except in the following circumstances, we do not publicly disclose your personal information:

Where we have obtained your separate consent;
Where you set relevant content to public visibility, share it, or publish it to the Inspiration Plaza or other public pages on your own initiative;
Where public disclosure is required by laws and regulations, regulatory requirements, judicial decisions, or administrative orders.

VII. Public Content and Community Display

If you voluntarily make public works, inspiration, covers, titles, descriptions, tags, prices, author nicknames, avatars, publishing times, or similar content, or publish them in the Inspiration Plaza, on share pages, or through accessible links, such content may be viewed, bookmarked, liked, purchased, copied, re-created, screenshotted, or further disseminated by other users.

Before making information public, please fully assess the risks and avoid publicly displaying personal privacy, trade secrets, or other sensitive materials that you do not wish to disclose.

VIII. Cookies, Local Storage, and Session Identifiers

To ensure the normal operation of the website, maintain login status, preserve language preferences, optimize the interactive experience, and improve security, we may use cookies, local storage, or similar technologies.

These technologies are generally used to:

Identify login status and session identity;
Save settings such as language, theme, and interface preferences;
Support security verification, risk control, rate limiting, and anti-abuse measures;
Measure page performance and service stability.

You may manage cookies through your browser settings. However, if you disable certain technologies, some login, verification, preference memory, or functional processes may not work properly.

IX. How We Store Your Information

9.1 Storage Locations

Your information may be stored on the platform's own servers, hosted cloud environments, databases, object storage, caching systems, or compliant service infrastructure. Some information may also be processed or stored by relevant partners in their own systems when carrying out upstream AI forwarding, third-party login, payment processing, or email delivery.

9.2 Retention Period

We retain your information only for the minimum period necessary to achieve the purposes described in this policy, unless a longer period is required by laws or regulations. The main factors affecting retention periods include:

The period during which you continue to use your account and the services;
Statutory retention requirements for orders, bills, top-ups, earnings, tax, and audit records;
Necessary retention periods for security logs, call logs, error logs, and risk-control logs;
Processing periods after you proactively delete content, cancel your account, or request deletion;
Reasonable periods required for dispute handling, complaint reporting, or judicial assistance.

After the retention period expires, we will delete, anonymize, or continue to retain the relevant information in accordance with applicable laws, regulations, and technical conditions.

X. How We Protect Your Information

We take reasonable and practical security measures to protect your information, including but not limited to:

Access control, permission grading, identity authentication, and the principle of least privilege;
Transmission encryption, storage protection, log auditing, and security monitoring;
Rate limiting, risk control, verification codes, human verification, and abnormal behavior detection;
Fault isolation, backup recovery, monitoring alerts, and security operations measures.

However, please understand that the Internet is not absolutely secure, and no technical measure can guarantee 100% security. Therefore, you should:

Properly safeguard your account, password, verification codes, and API Keys;
Avoid exposing keys, share links, or sensitive screenshots in public settings;
Carefully consider before submitting sensitive information to models, customer service, or public pages;
Promptly change your password, disable keys, and contact the platform if you discover account abnormalities, key leakage, or suspected misuse.

XI. Your Rights

To the extent permitted by applicable laws and regulations, you generally have the following rights:

To inquire about and understand how the platform processes your personal information;
To correct or supplement your account profile or linked information;
To delete certain content that you have published, uploaded, or saved;
To disable, revoke, or regenerate API Keys;
To withdraw certain authorizations or consents;
To request account cancellation or deletion of relevant information;
To obtain explanations and customer support related to privacy protection.

You may perform these actions through platform features that have already been provided. If the current page does not provide the relevant function, you may also submit a request through customer service, the help center, tickets, or the contact channels published by the platform. For security reasons, we may need to verify your identity before processing the relevant request.

Please note that in the following circumstances, we may be unable to immediately respond to a deletion, cancellation, or withdrawal request, or may only be able to process it in part:

Where laws or regulations require continued retention;
Where transactions, billing, auditing, taxation, risk control, or dispute handling have not yet been completed;
Where the information you request to delete has already been publicly disclosed by you and has been reasonably used by other users based on that disclosure;
Where deleting the relevant information would make it impossible to continue providing core services.

XII. Protection of Minors

If you are a minor, please read and understand this Privacy Policy together with your guardian, and use the platform services only after obtaining your guardian's consent.

If we discover that a minor has submitted personal information that does not comply with the requirements without proper authorization, we will take steps such as deletion or restriction of processing as soon as required by law or reasonably practicable.

The platform does not encourage minors to submit highly sensitive information, identity materials, payment information, or privacy-related content for public release that is inappropriate for their age.

XIII. Cross-Border Processing

Because the platform may access upstream models, infrastructure, cloud services, login services, or payment services in different countries or regions, some of your information may, where necessary to provide the service, be transmitted or processed across regions, across networks, or across borders.

In such cases, we will make every effort to ensure that the processing remains lawful, legitimate, and necessary, and we will take reasonable measures to protect your information. If applicable laws require additional notice, separate consent, contractual arrangements, or security assessments, we will comply accordingly.

XIV. Third-Party Links and External Services

Platform pages, help documentation, work content, share links, OAuth login entries, payment entries, or developer documentation may contain links to third-party websites, applications, or services.

These third-party services have their own independent privacy policies and data-processing rules. Once you access such services, their own rules will apply, and the platform does not control their independent processing activities. We recommend that you carefully read the relevant privacy notices before using them.

XV. Updates to This Privacy Policy

We may update this Privacy Policy from time to time based on changes in product features, service upgrades, legal or regulatory requirements, supervisory policies, or business adjustments.

The updated Privacy Policy may be presented to you through one or more of the following methods:

Registration pages, login pages, or site announcements;
The help center, FAQs, or relevant settings pages;
Important pop-up notices, in-site messages, emails, or other reasonable means.

If the update materially affects your rights or obligations, we will draw your attention to it in an appropriate manner. If you continue to use the platform services after the policy is updated, you will be deemed to have read and accepted the updated content.

XVI. Contact Us

If you have any questions, comments, complaints, reports, or rights requests regarding this Privacy Policy, you may contact the platform through the following channels:

Platform customer service;
Help center / FAQ / support ticket channel;
Contact channels published on the platform announcement page or other pages.

We will verify, process, and respond to your request within a reasonable period after receiving it.

XVII. Supplementary Notes

This Privacy Policy, together with the User Agreement, Service Terms, Copyright Notice, platform announcements, help documentation, FAQs, inspiration rules, creator rules, top-up rules, API access documentation, and other page descriptions, forms part of the platform rule system.

If there is any inconsistency among related rules in a specific scenario, the more specific, more recent, and scenario-specific published rule shall generally prevail.